ServiceFactor August 4 2026 Release

QuickBooks sync fixes

• Fixed the "Server Denies Request" error some of you hit when posting invoices to QuickBooks.
• Fixed a timeout error affecting QuickBooks Online sync and a credit memo sync issue on QuickBooks Desktop.
• Refunds synced to QuickBooks Online now include reference details, so they are easier to trace.

Other improvements and fixes

• The new ServiceFactor Knowledge Base is live and accessible directly in the app, no separate login needed.

• Payment link text messages no longer land in spam folders.
• Accepting a quote in the office now warns you when the customer is on Credit Hold.
• Purchase order screen now explain why Service Items do not appear.
• Bill Pay invoice emails have a cleaner, simpler layout.
• Mobile: technicians can now undo a cash payment entered by mistake, the iOS app no longer gets stuck loading without signal, Android no longer reverts a manually selected tax rate during background sync, and equipment and item details now always load.
• Fixed several customer-reported issues, including equipment display on the Replace tab, incorrect inventory quantities, item links disappearing, work order form printing.
• You will also notice our new logo at login.

As always, thank you for the feedback that drives these releases. Keep it coming.